Aroma Dotty Refund and Returns Policy.

Refund Policy

If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your PayPal email address. Refunds can take up to 30 days from receipt of the return.

Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product, you should notify us in writing (either by e-mail contact@aromadotty.co.uk or by using the Contact Us page on the website) within 48 hours of receipt of the goods.

Non-Delivery of Item(s)

We class an order as non-delivery if it has not arrived within 2 weeks. You have 21 days from when you made you payment to notify us of any missing, damaged or faulty items. Orders over this time period will not refunded or replaced. Please contact us via email contact@aromadotty.co.uk or the ‘contact us’ form on the website. Please provide us with the original order number as reference.

 Returns Procedure

Please note, as stated above, in the event of an item arriving damaged contact must be made to contact@aromadotty.co.uk and we will advise whether a return is necessary.  We request photographic evidence of all damages wherever possible, rather than a return.
Items should be returned in their original packaging and ‘as new’ to the Despatch Depot: We will email returns postal address.